Foxtrot Home is a New Zealand business owned and operated by us, Kiwi sisters Kate & Prue. We started our small, boutique company when trying to source quality flax linen bedding for our own homes but were not able to afford the options offered in the NZ marketplace. We have put a lot of time and care into finding the right people to produce beautiful quality bedding at an accessible price for our customers and now we’re proud to offer you just that! 

Every one of our bedding items is made from 100% flax linen sourced from Normandy, Northern France. The climate and environment in France is well known as the best in the world for sustainably growing premium quality flax linen. Once harvested, the certified 165gsm French Flax Linen is baled and sent to China where it is then received by our chosen makers who are trusted with  weaving, dyeing and then sewing your beautiful bedlinen to our specifications, before sending it to us in Auckland. Your linen is 100% ethically made by a family-owned and operated business employing no more than 60 people and whose owners share the same personal and business values as we do. We know because we visit China every year (barring during COVID!) and we can proudly say we have observed every part of the manufacturing process.

Once in Prue’s safe hands in Auckland, 90% of Foxtrot Linen is sent out to you in compostable packaging from R3 Pack. Linen is packaged in either linen bags or recycled tissue paper.

Our makers are; 

Oeko-Tex® Certified

To attain Oeko-Tex Standard 100 certification, the dyes have been tested and certified to be free from harmful levels of more than 100 substances known to be harmful to human health.

To find our more about Oeko-Tex Certification please see: https://www.oeko-tex.com/en/

BSCI-Accredited

The Business Social Compliance Initiative is a leading business-driven initiative for companies committed to improving working conditions in the global supply chain. 

For more about these global workers’ standards visit https://www.amfori.org/  

Additonal to our visits, our makers’ factories are independently audited by Bureau Veritas and INTERTEK

We are always looking for ways to ensure that Foxtrot Linen is as brought to you as sustainably as possible, and will continue to research and implement ways to make as little impact to the environment as while continuing to bring you beautiful, quality French Flax linen bedding at an accessible price. 

Do you have more questions? Please get in touch and we will answer them to the best of our knowledge. If we don’t have the answers we will endeavour to have them addressed on our next visit to France and/or China for you!

Kate & Prue xx

SHIPPING

All orders will be dispatched from our Auckland or Hawkes Bay warehouses within 2 business days unless otherwise stated on the website.  

Shipping within NZ; We use Courier Post for delivery of our linen within NZ and this includes tracking on all parcels. No signature is required for delivery. IE it is a NON SIGNATURE service. Please enquire should you wish to request a “signature required” service instead. In most cases the use of Courier Post means an overnight delivery of your order. This will not be the cases with RD addresses and larger orders sent in boxes where we use Courier Post FREIGHT service. Sometimes South Island addresses may take longer than 1 night also. 

Foxtrot Home cannot be held liable for items that go missing using Courier Post. It is the responsibility of the customer to enquire about and rectify issues with parcels using their network. Please phone 0800 COURIER. 

Shipping to Australia; NZ Post International Courier is used to send parcels to Australia. This option is tracked and is a "Signature Required" service. Target delivery time is 2 - 6 working days to your Australian address.

Shipping Internationally; For anywhere else in the world, Please email us with the items you wish to purchase and we'll prepare a custom shipping quote for you. 

Foxtrot Home is strictly an online business and our linen is not available for pick up, sorry.

RETURNS

We understand it can be difficult buying items online without seeing them first and we want you to buy with complete confidence! If you are not entirely happy with your linen you may send it back to us within 7 days of receipt and we will refund you the full cost of your linen minus any shipping charges (including the outgoing charge from our warehouse). Alternatively, you may send back your linen for a swap to another colour. Once again, we ask you pay for the shipping in this situation.

Linen must returned in the same condition (unused & unwashed) it was sent out to you. We reserve the right to refuse a refund if the item is not returned in re-saleable condition. Please especially ensure pets and pet hair do not come into contact with the product and that it is kept in a smoke-free environment while it is in your care. We reserve the right to withhold the cost of a dry-clean service if we find the linen is not in resale-able condition and requires cleaning.

Please send to;

Foxtrot Home

5 Cook Street

Waipukurau 4200

Our team will be in touch within 4 working days of your parcel being received back. 

**There are no Returns on any End of Line/End of Season sale products - please choose carefully.**

If you have any further queries, please do get in touch!

Wool 

How do I wash and care for my Wool throw blanket?

Wool is naturally odour resistant due to the fibre’s unique properties which means they rarely need cleaning —just shake and air outdoors. For deeper cleaning, dry-cleaning is best.

Things to remember when caring for your wool blanket is:

• Dry-clean only.
• Do not bleach.
• Do not machine wash.
• To give your wool throw blanket some love it often just involves airing them out. Simply take them outside, shake it well, and hang it in a light breeze area to loosen any accumulated dust or dirt.
• To dry wool blankets, it is best to lay them flat (without stretching) on clean towels.
• If you need to store your wool throw blanket, keep it in a cool, dark location, stored in an airtight container or bag.

Linen

Do different colours have different textures?

Stripes and grid linen (all colours) Natural and Denim, are all more textured than the solid colours. The fabric is made in the same place as the rest of our linen but as they are two different yarns spun together to form a stripe, grid or melange, they result in a more textured feel. The Natural linen is more textured as it is not dyed like the other linen colours.

We find that machine drying them rather than line-drying results in a softer feel and they will soften more over time however, they will never end up the same as the solid colours as that weave will always have "texture".

Duvets (NZ sizes)

Sheets

All of our linen goods are hand-cut so some size variance of +/- cm can occur.

Quilts

Please note for quilt sizing, these recommendations mean your quilt will sit neatly on top of your mattress as an extra layer. For a more draped look, we recommend sizing up. 

Pillowcases

Valances - 35cm drop

Valances - 40cm/45cm drop

Bed/Mattress Size 

Get in touch

We love to hear from you but please view our FAQs for an immediate answer on our most common questions. Otherwise we will respond to your email as soon as we can!

Phone: 06 8585498

Email: hello@foxtrothome.co.nz