All orders will be dispatched from our Auckland or Hawkes Bay warehouses within 2 business days unless otherwise stated on the website.
Shipping within NZ; We use Courier Post for delivery of our linen within NZ and this includes tracking on all parcels. No signature is required for delivery. IE it is a NON SIGNATURE service. Please enquire should you wish to request a “signature required” service instead. In most cases the use of Courier Post means an overnight delivery of your order. This will not be the cases with RD addresses and larger orders sent in boxes where we use Courier Post FREIGHT service. Sometimes South Island addresses may take longer than 1 night also.
Foxtrot Home cannot be held liable for items that go missing using Courier Post. It is the responsibility of the customer to enquire about and rectify issues with parcels using their network. Please phone 0800 COURIER.
Shipping to Australia; NZ Post International Courier is used to send parcels to Australia. This option is tracked and is a "Signature Required" service. Target delivery time is 2 - 6 working days to your Australian address.
Shipping Internationally; For anywhere else in the world, Please email us with the items you wish to purchase and we'll prepare a custom shipping quote for you.
Foxtrot Home is strictly an online business and our linen is not available for pick up, sorry.
We understand it can be difficult buying items online without seeing them first and we want you to buy with complete confidence! If you are not entirely happy with your linen you may send it back to us within 7 days of receipt and we will refund you the full cost of your linen minus any shipping charges (including the outgoing charge from our warehouse). Alternatively, you may send back your linen for a swap to another colour. Once again, we ask you pay for the shipping in this situation.
Linen must returned in the same condition (unused & unwashed) it was sent out to you. We reserve the right to refuse a refund if the item is not returned in re-saleable condition. Please especially ensure pets and pet hair do not come into contact with the product and that it is kept in a smoke-free environment while it is in your care. We reserve the right to withhold the cost of a dry-clean service if we find the linen is not in resale-able condition and requires cleaning.
Please send to;
5 Cook Street
Our team will be in touch within 2 working days of your parcel being received back.
If you have any further queries, please do get in touch!