Refund policy

RETURNS

We understand it can be difficult buying items online without seeing them first and we want you to buy with complete confidence! If you are not entirely happy with your linen you may send it back to us within 7 days of receipt and we will refund you the full cost of your linen minus any shipping charges (including the outgoing charge from our warehouse). Alternatively, you may send back your linen for a swap to another colour. Once again, we ask you pay for the shipping in this situation.

Linen must returned in the same condition it was sent out to you. We reserve the right to refuse a refund if the item is not returned in re-saleable condition. Please especially ensure pets and pet hair do not come into contact with the product and that it is kept in a smoke-free environment while it is in your care. We reserve the right to withhold the cost of a dry-clean service if we find the linen is not in resale-able condition and requires cleaning.

Please send to;

Foxtrot Returns

5 Cook Street

Waipukurau 4200

 

Our team will be in touch within 2 working days of your parcel being received back. 

 

If you have any further queries, please do get in touch!