Shipping & Returns

SHIPPING

 All orders will be dispatched from our Auckland warehouse within 2 business days unless otherwise stated on the website.  

Shipping within NZ; We use Courier Post for delivery of our linen within NZ and this includes tracking on all parcels. No signature is required for delivery. IN most cases the use of Courier Post means an overnight delivery of your order. This will not be the cases with RD addresses and larger orders sent in boxes where we use Courier Post FREIGHT service.

 Shipping to Australia; NZ Post is used to send parcels to Australia. There is no tracking of items to Australia but if you wish to be able to trace your linen please get in touch so that we may quote you for this option. Please allow 14 working days for delivery to your Australian address.

 International Shipping; We are able to send our linen anywhere in the world but we only have quoted rates for NZ and Australia at this stage. If you wish to have linen sent elsewhere internationally, please get in touch so that we may provide you with an estimate.

Foxtrot Home is strictly an online business and our linen is not available for pick up, sorry.

RETURNS

We understand it can be difficult buying items online without seeing them first and we want you to buy with complete confidence! If you are not entirely happy with your linen you may send it back to us within 7 days of receipt and we will refund you the full cost of your linen minus any shipping charges (including the outgoing charge from our warehouse). Alternatively, you may send back your linen for a swap to another colour. Once again, we ask you pay for the shipping in this situation.

 

Linen must returned in the same condition it was sent out to you. We reserve the right to refuse a refund if the item is not returned in re-saleable condition. Please especially ensure pets and pet hair do not come into contact with the product and that it is kept in a smoke-free environment while it is in your care. We reserve the right to withhold the cost of a dry-clean service if we find the linen is not in resale-able condition and requires cleaning.

Your return will need to be sent to one of two locations. Please contact us here to find out the correct address for your returning product. 

If you have any further queries, please do get in touch!