Foxtrot Home is a New Zealand business owned and operated by us, Kiwi sisters Kate & Prue. We started our small, boutique company when trying to source quality flax linen bedding for our own homes but were not able to afford the options offered in the NZ marketplace. We have put a lot of time and care into finding the right people to produce beautiful quality bedding at an accessible price for our customers and now we’re proud to offer you just that! 

Every one of our bedding items is made from 100% flax linen sourced from Normandy, Northern France. The climate and environment in France is well known as the best in the world for sustainably growing premium quality flax linen. Once harvested, the certified French Flax Linen is baled and sent to China where it is then received by our chosen makers who are trusted with  weaving, dyeing and then sewing your beautiful bedlinen to our specifications, before sending it to us in Auckland. Your linen is 100% ethically made by a family-owned and operated business employing no more than 60 people in their entire company and whose owners share the same personal and business values as we do. We know because we visit China every year and we can proudly say we have observed every part of the manufacturing process.

Once in Prue’s safe hands in Auckland, 90% of Foxtrot Linen is sent out to you in compostable packaging from R3 Pack. Linen is packaged in either linen bags or recycled tissue paper.

Our makers are; 

Oeko-Tek Certified

To attain Oeko-Tex Standard 100 certification, the fabric has been tested and certified to be free from harmful levels of more than 100 substances known to be harmful to human health.

To find our more about Oeko-Tex Certification please see: https://www.oeko-tex.com/en/

BSCI-Accredited

The Business Social Compliance Initiative is a leading business-driven initiative for companies committed to improving working conditions in the global supply chain. 

For more about these global workers’ standards visit https://www.amfori.org/

GOTS  (Global Organic Textile Standard) Certified

GOTS is a textile production certification that limits the use of toxic bleaches, dyes and other chemical inputs during the production process. GOTS certification means that our products meet the very highest standards.

To find out more about guaranteed organic textile standards https://www.global-standard.org/

Additonal to our visits, our makers’ factories are independently audited by Bureau Veritas and INTERTEK

We are always looking for ways to ensure that Foxtrot Linen is as brought to you as sustainably as possible, and will continue to research and implement ways to make as little impact to the environment as while continuing to bring you beautiful, quality French Flax linen bedding at an accessible price. 

Do you have more questions? Please get in touch and we will answer them to the best of our knowledge. If we don’t have the answers we will endeavour to have them addressed on our next visit to France and/or China for you!

Kate & Prue xx

SHIPPING

All orders will be dispatched from our Auckland warehouse within 2 business days unless otherwise stated on the website.  

Shipping within NZ; We use Courier Post for delivery of our linen within NZ and this includes tracking on all parcels. No signature is required for delivery. In most cases the use of Courier Post means an overnight delivery of your order. This will not be the cases with RD addresses and larger orders sent in boxes where we use Courier Post FREIGHT service. Sometimes South Island addresses may take longer than 1 night also. 

Shipping to Australia; NZ Post International Courier is used to send parcels to Australia. This option is tracked and is a "Signature Required" service. Target delivery time is 2 - 6 working days to your Australian address.

Foxtrot Home is strictly an online business and our linen is not available for pick up, sorry.

RETURNS

We understand it can be difficult buying items online without seeing them first and we want you to buy with complete confidence! If you are not entirely happy with your linen you may send it back to us within 7 days of receipt and we will refund you the full cost of your linen minus any shipping charges (including the outgoing charge from our warehouse). Alternatively, you may send back your linen for a swap to another colour. Once again, we ask you pay for the shipping in this situation.

Linen must returned in the same condition it was sent out to you. We reserve the right to refuse a refund if the item is not returned in re-saleable condition. Please especially ensure pets and pet hair do not come into contact with the product and that it is kept in a smoke-free environment while it is in your care. We reserve the right to withhold the cost of a dry-clean service if we find the linen is not in resale-able condition and requires cleaning.

Please send to;

Foxtrot Home

PO Box 71 

Waipukurau 4242

If you have any further queries, please do get in touch!

What dimensions are your duvets please?

Single           140cm x 210cm

King Single  180cm x 210cm (this is also a double-size)

Queen          210cm x 210cm

King              245cm x 210cm

NZ Super King   265 x 210cm 

California King   270cm x 240cm

Do you have a returns policy?

Yes we certainly do! Just return your item/s within 7 days of purchase for a full refund. We just ask that you pay for shipping (both ways). However, the linen MUST be in un-used condition. 

What size are your fitted sheets please? 

Single              91cm x 193cm + 38cm

King Single     108cm x 205cm + 38cm

Queen            152cm x 203cm + 38cm

King                170cm x 203cm + 38cm

Super King     183cm x 203cm + 38cm

How do I wash and care for my linen?

• Warm machine wash with plenty of water
• Do not bleach. No dry-cleaning. 
• Warm tumble dry
• Line dry in shade if possible
• Try to avoid direct sunlight if possible as colours in linen do fade 
• Linen always has wrinkles. If you want to iron, use a warm setting and press when slightly damp. 

Does Linen fade? 

Unfortunately linen does fade in the sun as it a natural fibre. All natural fibres do this. To mitigate this risk, please ensure your linen is kept out of direct sunlight. 

Is your bedding made from pure linen?

Yes, absolutely! All of our products are made from 100% pure linen from flax plant fibres harvested in France.

Do you do layby?

Yes, we do! Just use the LAYBUY option on checkout and your linen will be sent to you straight away. Pay later! 

 Do pillowcases come with the duvets and/or sheets?

The pillowcases are not included as we have found that a lot of our customers like to mix and match the colours...so they can be bought separately on our website. Shipping for pillowcases is free when you buy larger items (in NZ).

How much does it cost to send linen to Australia?

A duvet or sheets set with a pair of pillowcases costs NZD $35 to send anywhere in Aus. Pillowcases on their own cost just NZD$10. For any other combinations (eg sheets AND duvet), please email us for  a quote.